You can eat the most exquisite meal in the world, but if your service is bad, you won’t go back to the restaurant. That scenario, more than any other, shows the importance of good customer service, and it translates to any business on the planet. Customer service is the most important part of a business,…
The American dream used to be to work hard and retire early. But what if you don’t feel like retiring? That mindset seems to be gaining steam. Among 65- to 74-year-olds, labor force participation is predicted to hit 32 percent by 2022, up from 20 percent in 2002, according to the Bureau of Labor Statistics.…
It’s so easy to go from leader to obscurity. Fortune is fickle, and success can be fleeting if you’re not careful. I learned this the hard way. I went from being a successful executive for the largest real estate company in Chicago to sitting on the other side of the table when my role dried…
Having a job that didn’t reward the work I did was tough. Putting in the hours, only to be all-but ignored. But I’ve since learned to follow a different belief: that my skills can always be put to good use elsewhere. Today’s real winners are not those that can do one…
A book, and my love of ice cream, just changed my life completely. How? For starters, my family is obsessed with ice cream. On some days, one scoop could easily turn to 5, whether it’s a sunny day or freezing cold. Then recently, I picked up a book called “Satisfied” by Jeff Manion. As…