There is a phrase I hear from executives in their late 50s and 60s more than any other. I have more in me. It comes up on the first call. It comes up on the second call. It usually shows up in the fifteen seconds before they tell me what they actually want from the…
Years in commercial real estate taught me a clear lesson about how the best operators work. The owners I respected most spent their hours on a small set of decisions and trusted the people they had hired well to handle the rest. The work that grew the business looked very different from the work that…
The income claim is the first thing every executive asks about when they look at a franchise. It is a fair question. It is also the wrong place to start. A franchise contract is a ten-year relationship. Sometimes longer. The numbers on the page tell you one slice of what that relationship will be. What…
Years ago when I worked in commercial real estate, the institutional buyers I sat across from shared one habit. They moved fast on research and slow on the decision. They wanted every comparison they could find. Then they sat with the choice for as long as it took. AI is putting that same posture in…